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My experience was excellent. From initially choosing the floor through installation and completion. Royal was professional, competitive and helpful. We love our floor!
Showed up the day it was received to this company and was here everyday after to make sure it was drying.
Good crew, good communication, protected property
Although blessed this was not a total tragedy, the stress caused by a chimney fire over the holidays is overwhelming. The Royal Plus team handled the situation promptly and professionally putting us at ease. Katie, our contents manager is superb!! Her calm demeanor and professionalism were greatly appreciated. She is awesome. Her attention to detail, and her ability to lead the team packing us out were admirable. She kept me "in the loop" through the entire process.
Joanne and Darren,I just wanted to take a moment to let you know that Chris and Gilbert did agreat job on my guest bathroom restoration job! They were courteous andprofessional, and are real craftsmen at what they do. In particular, afterdeparting after a very long day last Friday to finish the job, I appreciatedthem going to the local Home Depot, selecting a toilet paper holder thatmatches the new vanity trim, texting me a photo of it for my approval andthen returning and installing it with a smile. That made for a very long dayfor them but I really appreciate it.After about six months of having the bathroom in various stages of disrepairand usability, it is great to have it finished and it looks great.Thanks,CC
Thank you for the beautiful job you all did. Everyone was cooperative, accommodating, patient, and a pleasure to work with. I would recommend your company without hesitation. Sincerely, Blanche M.
Good Morning Scott, I would like to commend you and your company on the outstanding work you have provided me during the remediation of my kitchen floor and crawlspace. I would also like to share my gratitude to your employees, Sam Ardizon and Michael Rabold. These two young men are the most dedicated and upstanding people I have come across in years. I am a nurse so I am very aware of the importance of customer service. Mike and Sam impressed me so much with their knowledge and the expertise. They exhibited so much kindness towards me that it left me with such a profound gratitude that I have shared their customer service skills with my co workers and family. Your employees left me feeling that RoyalPlus is very blessed to have them as employees. If there is any other format that I can use to acknowledge these two, please let me know. Sincerely, Carole Daley
Nov. 28 2016 -As soon as my insurance adjustor recommended Royal Plus, I called and Scott Reynolds was here the next day. Everything was repaired and replaced in an orderly and efficient manner.
RP’s work crew did such a phenomenal job on the work project at our home that we simply had to write you. Your Project Manager, Doug Phillips, effectively coordinated all the work crews, and worked hand and hand when appropriate throughout the project. From your project manager on down all work was done in a professional, skillful manner and each worker was always courteous to my wife and me. Doug’s working knowledge in all aspects of this project proved to be invaluable in seeing that the job was done correctly with excellent results in each area of the project. Doug kept us well informed throughout the project. The different work crews and the project manager showed exceptional performance and all deserved special recognition for a job well done.
I would not hesitate to refer anyone to your company for any type of home project as your workmanship was above and beyond our expectations. Thank you for a job well done!
David and Paula, Ocean Pines, MD
Dawn Constantino needs to be recognized.. During the clean up process after my house fire she makes sure everything is in order. She stays in contact with me. She isn't pushy but she is very sensitive to the situation. She made sure the other employees weren't lacking. She is always on time. She stayed professional all the time and stayed with what was convenient for me. She is definitely a good leader. An employee to keep for sure.