What Our Clients Say

President and CEO,
I want to take this time commend one of your employees on what I feel is performance above and beyond what a customer has a right to expect. I would have written this earlier but, we had a health issue that precluded me from writing this till today. We were driving to the airport in Chicago for one of our many trips down to our vacation home in Celebration Florida. We normally have a maid service come out the day of a trip, to make sure everything is in order, and to do normal cleaning and dusting. This trip we received a call from our service company saying that there had been a disaster and that our house was flooded, full of mold and uninhabitable! I immediately called our insurance agent and they instructed me to call Royal Plus out of central Florida. I did call and spoke to a woman named Joanne Haver. She said she was currently on her way out of town for the weekend but, gave me her cell phone number and said she would mobilize her crew immediately. She further mentioned that do not hesitate to call her that she didn't view this as an intrusion that, "she was here to take care of the customer!" This was the start of a most incredible relationship. This woman, worked on our situation as though this house was her own. I had many questions and concerns and called her at many odd times of the day and night. She never refused a call, and if she was unable to take a call at the moment, she called back in a very timely fashion! Customer service, that you people at Royal Plus should be very proud of! When you go through something like this, there are so many uncertainties that your head spins. Joanne was a great calming influence and took the time to explain how this entire process would unfold. When we got to Florida it was worse than we had imagined! Some how, in all the confusion of the situation, I had a recommendation to use (a national franchise) to do the work of Packing out. I used them. (this was before I got to know Joanne) What a mistake!! I am now in the unique position of having had two companies, Royal Plus, and (a national franchise), whom I found out after the fact, provide the same type of service. However, it's not the same, no where near the same. The level of professionalism was vastly different with Royal Plus the clear winner. If I had it to do all over again, I would contract with your company with no second thoughts. With (a national franchise) I came into the house on a Monday and saw that they had not removed the appliances and several shelves worth of Pots and Pans. This was holding up the demo work that Royal Plus was waiting to do. I called (a national franchise) and they said they would get on it that week. I came back Friday and everything but, the refrigerator and washer and dryer was gone. Ultimately, when we went to do the Pack In, the Microwave, and dishwasher were both missing. This was just the start of it. I want to say that I have every confidence that Joanne would have rode herd on this entire process like a bull dog! Just so you are aware, I have made my insurance carrier aware of this situation and also what a great job you people did. I have told everyone of my neighbors what Joanne did for us and what she and your company would do for them in a catastrophe! I commend your company for having the sense of dedication to hire a woman like her! What a credit to your company!!

Thank you,
James and Diane, Celebration, Florida

We really appreciate the professionalism and compassion. We would recommend them to any of your customers.

Thank you!
Ron, Fruitland, Maryland

I wanted to write to you to let you know what a professional job your employee did on our water damaged basement. As you know it took several days to dry out, he hauled away all the debris and was professional in every aspect. You are fortunate to have such a hard worker on your team and he really gives Royal Plus, Inc. a great reputation for getting the job done! The floor installed by XXX looks really nice but I was very disappointed in the work they did on the carpet. And then out of the blue, I got a call from your employee who said he was on the way to fix the carpet job that they had screwed up and boy did he ever. He did a fantastic job and is on his way home now. Thank you for helping us out and for sending Allen to do the job!!

Regards,
Larry, McLean, Virginia

Dear Mr. Odachowski and Mr. McEvoy, I recently had several projects done at my house by Royal Plus, and wanted to let you know how pleased I was with the quality of the work, responsiveness, professionalism, and outstanding customer service I received. I had an old heat pump removed and a new one installed, plumbing work done, and a bathroom restoration project. In every instance, the professionals at Royal Plus did a great job, including service department who installed the heat pump and plumbing work, Mike McMahon who identified the source of the bathroom problem and oversaw the restoration and Mike O'Laughlin who restored the bathroom to its former state (it looks like nothing was ever done to it). I would like to call special attention to Sean Adkins. You are very, very fortunate to have him representing your company. He assessed each situation, called in the right help from within your company to resolve the problems, and stayed on top of all the projects. He has my complete confidence. Whenever in the future I need help, I will always turn to Sean first for his assessment and recommendations. He goes above and beyond expectations for customer service. You have every reason to be very proud of your team. I am glad I found them, and have told everyone I know about what a great job they did.

Lois, Salisbury, Maryland

I want to let you know what an absoluted outstanding job your project manager did in helping us with our water mitigation efforts. He is a pleasant, efficient worker with excellent people skills. He has an extremely hard work ethic and not challenge was too great for him! Not once did he ever act like anything was an imposition and always went the extra mile. Your employee did everything possible to set both my husbands and my mind at ease over the repercussions of going through the “fresh water damage” problem in a house we’ve only lived in a few months.” “More than that Mike exudes a gentle, confident, trustworthy manner that made us feel relaxed to take a stranger into our house. He was a joy to have help us! What a great guy!
Thanks for everything!

Robert & Susan, Stockton, Maryland

Many thanks for the great job your team did at our house after a fire destroyed the entire interior:  all things in storage were clean and ready to use when delivered.  inventories were complete and clear.  there was minimal damage to stored items, nothing worth documenting.  staff was pleasant and was especially helpful in easing my anxiety and guiding me thru the process!

Nancy, Lewes, Delaware

Your PM was thorough and professional. He did an excellent, outstanding job and we appreciate the manner in which he conducted himself and helped us through this difficult situation.

Audrey, Fenwick Island, DE

Thanks so much. We've been really pleased with the great service Royal Plus provided.

Marsha, Estes Park, Colorado

Thanks to the professionals at Royal Plus, Inc., I have had my home restored to its prior usefulness. This is an unsolicited testimonial and commendation for a job well done and to express a special thanks to a member of your restoration team, Mr. Joe who demonstrated extraordinary skill in all facets of the restoration and a thoroughness commensurate with the highest standards expected by clients of Royal Plus, Inc. He is very competent and self-starting employee who merits the highest regard by the company’s clients and by his employer.

With many thanks, I remain
Charles

Michael- the past few weeks of heavy rain have sent us many roof leak claims. Thanks for your calls on the jobs that you and Royal Plus have handled for us. The extra time you spent to make sure that you gave great customer service to our insureds is appreciated and I appreciate the heads up on the problem or questionable issues.

Bob
Property Claims Adjuster

We had a fire in our garage on August, which was caused by our dryer. When I went in to call the fire department, I accidentally left my front door ajar and the house was filled with smoke as was the garage. We are insured with St. Johns Insurance and I can’t compliment them enough on their efficiency in handling our claim. There were two people from your company Ms. Joanne and Mr. Dennis that were wonderful to us about getting our home cleaned, carpet cleaned, tile steam cleaned. They worked tirelessly about their job and left nothing for us to do. They put us in touch with Frsteam and John to handle the dry cleaning of our clothes. He spent hours with me when he brought the clothes back and helped me put some away. It was an overwhelming job for anyone. Dennis and Joanne took everything out of our attic and cleaned and sprayed it, detailed the entire·garage, put up new cabinets, ceiling fans and re-painted the floor. I can’t even remember all that they did but it was too much for two people. Joanne did her best to keep me calm because I was very upset. We came to feel like·they were family. I just can’t compliment them enough on the work that was done in and out of our home. They have to be two of the best employees that you have and I just wanted it in writing that we were very happy to have them in our home.

Sincerely,
Mrs. Sharon

Thank you Royal Plus for doing the water damage repairs at my home, you did a excellent job. You treated my home as if it was yours, you did a 120%. I am happy that there are men like you all are still around. You made sure I was happy.

Thank you all.
Ida, Seaford, Delaware

I have been very pleased with the service I have received. Michael was professional and sincere. If changes came along, they let me you know and update me on the progress. A great company from beginning to end thanks!

Janet, Seaford, Delaware

My wife Shari and I returned from a 3-week vacation in Europe to find our downstairs a mess. A leak had developed in the line to our ice-making machine in our fridge and water had been dripping for over a week or more. I am a partner in Mann & Gray Insurance in Fruitland. We had used the services of Royal Plus on behalf of our clients in the past and had received good reports; I had not expected to have to use your clean-up services myself. I placed a call and in less than an hour your Senior Mitigation Manager showed up and promptly went to work and attempted to salvage our contents and very wet carpet. I cannot say enough about how hard he worked and what a fine job he did. Although our carpet was beyond saving, I have no doubt that his actions saved most of our furniture and other personal items. He was on the job several days and was polite and concerned for our well being throughout. My wife had taken this event pretty hard and he did a lot to make things easier for both of us. The insurance claim was over $18,000 but without the prompt and professional from Royal Plus there is little doubt it would have been much higher.

Bunk, Ocean Pines, Maryland

I want you to know that I am very pleased with the quality of service that Royal Plus, Inc provides. The Project Manager and his workers are a great asset to Royal Plus, Inc. He has worked with me throughout this whole water/mold process and responds very quickly. The job site was always kept clean and neat and the work was done in a timely manner. I will be recommending your company to others because of my satisfaction with the service provided.

Sincerely,
Margaret, Ormond Beach, Florida